Enjoy $10 off for first order with code "NEW".

1. How can I place an order?
First, you need to register on our website.
Then you will be able to shop on our website immediately.
We currently accept online payment only.
 
2. How can I place a sample order?
Most of our products provide the selection of 1 pc only, it is where you can order the sample.
Some styles don’t have that option, please contact us for the sample.
 
3. How can I place a custom order?
1. Place the order directly on our website, choose the logo customization to yes, and pay for it. (Start from 50 pcs, free customizing fee over 200 pcs)
2. Send your logo to our email: mystiquefashionsell@gmail.com. It’s best to send us the PDF or PSD of your logo, better not very complicated.
3. After we receive your logo, our designer will adjust to fit into the product.
4. Proceed in our factory and ship.
 
4. What’s the MOQ?
Most of our products wholesale starts from 5 pcs.
 
5. How can I get a discount to order?
When you first register to our website, you can use code ”NEW” to enjoy $10 off.
There is a Mystique order rewards system. You’ll earn 1 point when you spend $1 on our website.
When the points reach the numbers below, you will receive the special discount coupon to save on future orders.
Points Discount can enjoy
1000 5%
5000 10%
8000 15%
Other than that, please keep focusing on our website, we will have a special sale sometime.
 
6. What if the quantity I need is not listed on the website?
If the quantity you need is a multiple of 50, please select 50 pcs and change the amount. For other quantities, please contact us for the quote.
 
7. How can I choose several colors in one order?
Please select the color option to mix color, and leave the numbers of each color in the special requirements.
 
8. What methods of payment do you accept?
We accept Paypal, Visa Card, MasterCard, American Express, E-Check (Note: If you use E-Check, the process will take up to 4 business days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, please contact us for further information).
 
9. If you ship to**?
Yes, we do ship worldwide.

10.  How much does shipping cost?
We provide free shipping fee to the US, Canada, Australia and Europe. For other places, please contact us for the shipping fee. Please visit our  Shipping page  for more info.
 
11.  What shipping methods do you use?
We ship all items by SF-EXPRESS/UPS/FedEx/DHL International Express to customers all over the world. Note: SF-EXPRESS/UPS/FedEx/DHL do not deliver on weekends or national holidays.
 
12.  How long does it take for me to receive my order after I place my order?
Once you place an order, you will get a confirmation email containing your order number and a summary of all items you purchased. After you have confirmed all details, you will receive your order within the next 2 weeks.
 
13. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you can follow up directly on the chosen courier's website.
 
14. Do you dropship?
Sorry, we do not offer a dropship service at this time.

15.  Do you offer rush order service?
Sorry we currently don’t offer the rush order service.
 
16. What is the best way to reach you?
You can reach us by email/WhatsApp/live chat/IG message/FB message.
Any way you can reach us, we will reply at the earliest convenience.
 
17. How can I get your catalog?
Please contact us to get the full catalog.
 
18. Use of our images
We are happy for you to use any of the product images on the Mystique Website. If you need the full images, please contact us.

19. Are there any additional fees?
In some cases, your destination country customs may charge customs duties or other taxes, which is out of our control, but we will definitely make every effort to assist with the relevant documents if needed when customs clearance.
 
20. Is your website safe?
We use the best e-commerce service in the industry and guarantee 100% secure payment processing.
 
21.  Do you have a shop?
We only do the business online.
 
22.  How can I change or cancel my order?
If you have any problems with your order or need help, please just contact us at mystiquefashionsell@gmail.com and one of our service team members will help you. For more info, please visit our Return Policy page.
 
23.  What is your return policy?
Mystique is professional and try our best to create our customers with the best shopping experience. To know the details, check our  Return Policy  page.