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Frequently Asked Questions

ORDERING / 6 total questions

2. What payment methods do you accept?

3. How do I add a promo code?

4. I entered my promo code but it didn't work?

5. Can I make changes to my order?

6. Do you offer a wholesale program or distributorship?

1. My payment is not going through?
At checkout, make sure that all of your personal information matches the exact information (name, address, etc.) associated with your PayPal account or credit card. If some information doesn't match, the transaction will not go through. If you are unsure, please call your card company to see what information they have on file.
If the problem persists, please e-mail us atunicolist@vpfashion.com with the set (color/weight/length/texture) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and enter your order manually.

SHIPPING & DELIVERY / 6 total questions

2. Processing time?

3. Shipping time?

4. Do you ship internationally and shipping address issues you may know!

5. What are your shipping rates?

6. Not receive the package?

1. How can I track my order?
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Vpfashion hair extensions. If you have any additional questions, please contact our customer service team.

RETURNS & EXCHANGES / 2 total questions

2. Cancel Policy?

1. Exchange & Return Policy?
1. Email service.mystique@vpfashion.com within 48 hours after receiving your package to make an application of exchange or return. Emails received after the 48 hours may not be taken into consideration. We will send a reply email within 24 hours in working days (except weekends and holidays).

2. Please email us with photos of your goods for our reference.

3. Before shipping back, please email us first for the return shipping address, which is totally different from the one we shipped to you. We have every right to refuse for the package if you send it back without our permission.

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